Privacy Policy

1. Who We Are

Feifan L Trade Inc operates the vebou online store. When this policy says "we," "us," or "vebou," it refers to Feifan L Trade Inc as the data controller responsible for your personal information.

2. What Information We Collect

We only collect information that helps us process your orders, improve your shopping experience, and communicate with you.

Information You Give Us Directly

• Contact details — your name, email address, phone number
• Shipping and billing address — needed to fulfill and deliver your order
• Payment information — processed securely through our payment provider; we do not store your full card number on our servers
• Account details — if you choose to create an account (username and password)
• Messages you send us — emails, contact form submissions, or support inquiries

Information Collected Automatically

When you browse our site, we automatically receive certain technical data:

• Device and browser type — so the site displays correctly for you
• IP address and approximate location — for security and fraud prevention
• Pages visited, time on site, clicks — collected via cookies and analytics tools to help us understand what's useful to shoppers
• Referring URL — how you found us

Information from Third Parties

If you use a social login (e.g., Google) or arrive through a third-party platform, we may receive basic profile data (name, email) as permitted by that platform and your settings there.

3. How We Use Your Information

We use your data for specific, legitimate purposes:

4. Cookies and Tracking

We use cookies — small files placed on your device — to make the site work properly and to understand how shoppers use it.

• Essential cookies — required for the cart, checkout, and account login to function. You cannot opt out of these without losing core site functionality.
• Analytics cookies — help us see which pages and products are most useful. We use this data in aggregate, not to track you individually.
• Marketing cookies — if you opt in, these allow us to show you relevant ads on other platforms (e.g., retargeting).

You can manage cookie preferences throughyour browser settings or our cookie consent tool when you first visit the site. Withdrawing consent for non-essential cookies won't affect your ability to shop.

5. How We Share Your Information

We share your data only as necessary to run our business and serve you:

• Shipping carriers — your name and delivery address are passed to the courier fulfilling your order
• Payment processors — your payment details are handled by our secure payment gateway; we share only what's needed to complete the transaction
• Ecommerce platform and hosting providers — our store runs on infrastructure that processes data on our behalf under strict data processing agreements
• Analytics providers — anonymized or aggregated browsing data to improve the site
• Legal authorities — if required by law, court order, or to protect against fraud or harm

All third-party service providers we work with are contractually required to protect your data and use it only for the specific purpose we've engaged them for.

6. Data Retention

We keep your information only as long as necessary:

• Order records — retained for the period required by applicable tax and accounting laws (typically 5–7 years)
• Account data — kept while your account is active; you may request deletion at any time
• Marketing consent — until you unsubscribe or withdraw consent
• Support communications — retained for a reasonable period to resolve follow-up issues

When data is no longer needed, we securely delete or anonymize it.

7. Your Rights

Depending on where you live, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — ask us to fix inaccurate or incomplete data
• Deletion — request that we erase your data ("right to be forgotten"), subject to legal retention requirements
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interests, including direct marketing
• Withdraw consent — if processing is based on consent, you can withdraw it at any time without affecting prior processing

To exercise any of these rights, email us at [email protected]. We will respond within the timeframe required by applicable law (typically 30 days). We may ask you to verify your identity before acting on a request.

8. Data Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. These include:

• HTTPS encryption across the entire site
• Secure, PCI-compliant payment processing
• Access controls limiting who within our organization can view order data
• Regular review of our data handling practices

9. Children's Privacy

Our store is intended for adults. We do not knowingly collect personal information from children under the age of 13 (or the applicable minimum age in your jurisdiction). If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

10. Links to Other Websites

Our site may contain links to third-party websites (e.g., shipping tracking portals, social media). Once you leave vebou, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any site you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we'll update the "Last updated" date at the top of this page. For significant changes, we may also notify you by email or with a notice on the site. Continued use of vebou after an update constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out:

We're a real team and we read every message. You can expect a response within 1–2 business days.