Refund & Returns Policy

30-Day Return Window

You have 30 days from the date your order is delivered to request a return or refund.

Requests made after 30 days cannot be processed. If you are unsure whether your situation qualifies, contact us before the window closes — it is always better to ask early.

Items Eligible for Return

To be eligible, the item must be:

• Unused and in its original condition
• Returned in the original packaging, including any protective inserts, accessories, and documentation that came with it

Items that show signs of use, modification, or physical damage caused after delivery may not be accepted. If your item arrived damaged or defective, see the section below — that process is separate.

Items Not Eligible for Return

The following cannot be returned:

If you are unsure whether your order qualifies, reach out to us before shipping anything back.

Damaged, Defective, or Wrong Item

If your item arrived damaged, is not working as described, or is not the item you ordered, contact us within 30 days of delivery. Please include:

• Your order number
• A description of the problem
• Photos of the item and packaging

We will review and arrange a resolution — replacement, repair, or refund — based on what the situation requires.

You should not need to pay return shipping for items that arrived defective or incorrect.

How to Start a Return

1. Email us at [email protected] with your order number and reason for the return
2. Wait for a return confirmation and instructions — do not ship the item back without this confirmation
3. Pack the item carefully in its original packaging and ship it to the address provided
4. Once we receive and inspect the item, we will process your refund or exchange

We recommend using a trackable shipping method. Return shipping costs are the buyer's responsibility unless the item is defective or was shipped in error.

Refund Method and Timing

Refunds are issued to the original payment method used at checkout.

Once we receive and inspect the returned item, we will notify you by email. Approved refunds are typically processed within a few business days of that notification.

The time it takes for the amount to appear in your account depends on your bank or payment provider.

Contact us at [email protected] if you have not received confirmation within a reasonable time after your return is delivered.

Exchanges

If you want to exchange an item for a different model, contact us at [email protected] to confirm availability before starting a return. Exchange eligibility follows the same conditions as standard returns.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at [email protected] or call +1 984 355 3393.

Orders that have already shipped cannot be cancelled.

If your order has shipped, you may return it after delivery following the standard return process.

Contact Us

If you have a question about your order or are not sure whether your situation qualifies, we are here to help.

We respond to all inquiries as quickly as we can. Email is the most reliable route for return requests.